Rental policy

01

Booking and payment

• A 20% deposit confirms bookings made more than 30 days before pickup.
• The remaining 80% is due 30 days before pickup.
• Bookings made within 30 days of pickup are payable in full when confirmed.
• An unpaid balance may result in a final 48-hour payment notice, cancellation and release of the vehicle.
• For agent bookings, payments shown as collected by the agent are credited against the total and the remaining balance is due to Vibe by the date in the confirmation.
• The minimum hire is generally seven days. Any different minimum shown in your booking applies.
• Unlimited kilometres are included.

02

Collection and return

Campervans are collected from and returned to 31a Sheffield Crescent, Burnside, Christchurch. Our office is open from 8:30am to 4:30pm, with confirmed pickups and returns completed by 4:15pm. Saturday appointments must be arranged in advance.

We provide a vehicle walkthrough at collection. Return the campervan at the confirmed time, with the agreed fuel level, all supplied equipment, and the interior reasonably clean. The toilet must be emptied and cleaned; a $300 charge applies if it is not.

03

Drivers and licences

Montana and Escapade drivers must be at least 21. Aurora and Enigma drivers must be at least 25. Every driver must be named on the rental agreement and present a current full licence suitable for the vehicle. A non-English licence requires an approved English translation or International Driving Permit.

Additional authorised drivers cost $2 per day.

04

Cover, bond and damage excess

The options available for your dates, including their daily cost, bond and damage excess, are shown in the booking system and confirmed before payment. The applicable rental agreement and insurer policy set the complete benefits and exclusions.

05

Using the campervan

• Drive only on formed public roads and obey all New Zealand road rules.
• Do not drive on beaches, through flood water or in a restricted area.
• Smoking and vaping are not permitted inside any Vibe campervan.
• Follow local council rules when freedom camping.
• Stop safely and contact us if a warning light appears or the vehicle may be unsafe.

06

Pets and family equipment

Dogs are welcome in designated pet-friendly campervans with prior approval. The dog fee is $299 per hire and covers normal post-hire pet cleaning; excessive hair, odour, staining or damage is charged separately.

Child restraint hire is available for the Enigma through Baby On The Move Christchurch North. Customers book and pay the specialist provider directly, and their qualified technicians assist with restraint selection and fitting.

07

Changes and cancellations

Contact us as early as possible if your plans change. Date changes and extensions depend on availability and require written confirmation. Reducing a booking within 30 days of pickup is treated as a partial cancellation, and moving a booking does not reset the cancellation period.

• More than 30 days before pickup: 20% of the total booking value.
• 15–30 days before pickup: 50% of the total booking value.
• 7–14 days before pickup: 75% of the total booking value.
• Less than 7 days, pickup day or no-show: 100% of the total booking value.

Early return does not create an automatic refund. Any refund or credit is subject to the rental terms and your rights under New Zealand law.

08

Roadside support and incidents

Mechanical roadside assistance is available 24/7. Contact Vibe Rentals as soon as it is safe after an accident, breakdown, theft, damage or warning light. Do not admit liability or authorise repairs without our approval, except for the minimum immediate action reasonably necessary to protect people or prevent further damage.